Refund policy

General:

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, please email us at info@destinationcoffees.com within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.

Missing, damaged, incorrect and/or incomplete products in an order:

All order issues must be submitted to our Customer Support team within 24 hours of delivery time and date. Please include your order number, a brief description of the issue and pictures of the box, contents, and packing slip. For missing or stolen packages, order number and description of the issue will suffice.

Customer error:

Unfortunately we do not offer refunds or replacements due to customer error. When checking out, always be sure to double check that the grind type, bag size and shipping address are correct before placing your order.